Refund policy

Return & Refund Policy

We offer a 14-day return policy from the date your order is delivered.

Eligibility for Returns

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging

• Return must be requested within 14 days of confirmed delivery

• Proof of purchase is required

Due to the nature of cosmetic and personal care products, we cannot accept returns on opened or used items for hygiene and safety reasons.

How to Request a Return

To initiate a return, please contact us at [your support email] with your order number and reason for return. If approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Non-Returnable Items

• Opened or used products

• Gift cards

• Final sale or promotional items